Frequently Asked Questions

Getting Started


What is Layvio.com?

Layvio.com is a user-friendly website builder and hosting platform designed to help individuals and small businesses create professional websites with ease. Whether you’re starting a blog, showcasing your hobbies, or launching an online store, Website.com has everything you need to get started.

Do I Need Any Web Programming Skills?

No coding required. Our intuitive drag-and-drop editor lets you design and publish your site without any technical experience.

What Do I Need to Use Layvio.com?

All you need is an internet connection and a browser — no software downloads or installations required.

How Much Does It Cost?

We offer flexible plans tailored to different needs and skill levels. As your website grows, you can upgrade to access more templates, features, and storage.

How Long Does It Take to Build a Website?

You can have your website up and running in minutes. Our streamlined tools make the process quick and simple.

Can I Upgrade My Plan Later?

Yes, you can upgrade your plan at any time. Your website remains online and accessible during the upgrade.

Having Trouble Logging In?

Use the password you set when creating your account. If you’ve forgotten it, click here to reset. Still need help? Contact our support team for assistance.

What Is Your 30-Day Money-Back Guarantee?

We offer a 30-day money-back guarantee on annual subscriptions. If you’re not satisfied, contact our support team within 30 days for a full refund (excluding setup fees and domain registration). Full details are in our Terms & Conditions.

What Is a Website vs. a Webpage?

A website is a collection of interconnected webpages under one domain name. It can serve various purposes—eCommerce, portfolios, blogs, landing pages, and more.

What Is a Domain Name and How Do I Get One?

A domain name is your site’s unique web address (e.g., www.yoursite.com). With any premium Website.com plan, you’ll receive a free domain, web hosting, and access to powerful design tools. While domain registration typically incurs a fee, we cover that cost as part of our subscription plans.

Do You Offer Customer Support?

Absolutely! Reach out via phone, email, or live chat.

How to Building My Website


Can I Use My Own Images?

Absolutely! You can easily upload and insert your own images into your website. You can also replace any default template images with your custom visuals.

Can I Create an Online Store or Product Catalog?

Yes, Layvio.com is fully equipped for e-commerce. You’ll get a built-in shopping cart and PayPal integration, allowing you to sell products and process payments directly through your website.

Can I Add Subpages to My Website?

Yes. You can create multiple subpages and organize them under a main navigation menu for a clean and user-friendly layout.

Is Help Available While Building My Website?

Of course! Our dedicated customer support team is here to guide you. Simply reach out via our Contact Us form for personalized assistance.

For buyers


How to Download Your Purchased Items

Follow these simple steps to access and download your purchased items:
Step 1: Log in to your account.
Step 2: Click on your username in the top navigation to access your account settings.
Step 3: Navigate to the Downloads tab to view your purchased items.
Step 4: Click the Download button next to the item you wish to download.

How to Create a Receipt or Invoice

To generate a receipt or invoice for your order, follow these steps:
Step 1: Log in to your account.
Step 2: Click your username in the top navigation to access your account settings.
Step 3: Go to the Purchases tab to view your order history.
Step 4: Click the Receipt button next to the specific order to generate and download your receipt or invoice.

Usage licenses

Check our licenses usage: See Here

Refund and Exchange Policy

For our policy for granting refunds and exchanges: See Here

Support Policy

For our policy outlining the support included with your item purchase: See Here

Selling on WrapBootstrap


Can sellers earn more by offering exclusive items?

Yes. Sellers receive a higher commission for items sold exclusively on Layvio. For details, refer to our fee structure.

Is exclusivity applied to the seller or to individual items?

Exclusivity is determined on a per-item basis. You’ll be able to set the exclusivity status during the upload process for each item.

Do sellers retain the rights to their items?

Yes, sellers maintain full ownership of their creations. Layvio simply provides the platform to market and sell them.

Are item submissions reviewed?

Absolutely. Every item submitted undergoes a review process to ensure it meets our quality standards. Please consult our submission guidelines before uploading.

How are sellers paid?

Payments are issued monthly via PayPal on the 15th. Sellers must have a PayPal account capable of receiving funds. A minimum earnings threshold of $50 USD applies for payouts.

Is seller support required for uploaded items?

Support is not mandatory unless the item is broken. However, offering support can lead to higher customer satisfaction and repeat business.

Fee Structure

Exclusive Items
• Earn 80% of the sale price you set.
• These items must be sold only on Layvio.
• Listing them elsewhere will disqualify them from exclusive status.
Non-Exclusive Items
• Earn 40% of the sale price.
• These items can be sold on other platforms or marketplaces as well.