We are dedicated to delivering high-quality digital products and ensuring a smooth user experience. This Support Policy outlines the scope of assistance we provide and what users can expect when using our products.

What We Support

We are happy to assist you with the following:

• Product Feature Assistance: Guidance on how to properly use and implement the features included in your purchased product.
• Bug Fixes: If you encounter any bugs or issues in the product, we will investigate and resolve them in a timely manner.
• Non-Functioning Features: If a feature does not perform as described, we will review and correct it upon notification.

What Is Not Covered

The following services are outside the scope of our standard support:

• Third-Party Plugin Compatibility: While we aim for compatibility with popular third-party tools, we cannot guarantee seamless integration with every plugin or extension.
• Custom Design or Development: Customization requests, including layout or design changes, are not included. For such needs, please consider a custom development service.
• Server, Hosting, or Software Issues: We do not offer support for issues related to your hosting environment, server configuration, or unrelated software problems.
• Live or Scheduled Support Sessions: Real-time support such as screen sharing, phone calls, or scheduled sessions is not offered.
• Issues Arising from Code Modifications: We cannot provide support for problems caused by changes made to the original code or files outside the provided functionalities.

Free vs. Premium Product Support

• Free Products: Support for free products is limited to community forums and product documentation. If you require one-on-one assistance, upgrading to a premium plan is recommended. We encourage users to explore our detailed documentation for installation and usage instructions. If further help is needed, comments can be left on the product page.
• Premium Products: Purchasing a premium product includes technical support, with two levels of response depending on the license:
• Priority Support: Offers direct access to our technical team with faster response times, typically within a few hours on business days.
• Standard Support: Includes responses and bug fixes within 24 hours during business days.

We aim to provide prompt and professional support to help you get the most value from our products. Please consult the available documentation before reaching out, as it may already contain the answers to your questions.